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EN
Protecting personal data is a priority for CTC. It lies at the heart of our commitments to our customers. Transparency regarding the processing of the data we collect is equally important to us.
We work to build a relationship of trust with you, and as such are committed to ensuring the security and confidentiality of your personal data. We comply with French and European regulations concerning your personal data, in accordance with the European General Data Protection Regulation (GDPR). We therefore invite you to consent to the various communications we may send you.
When you arrived on this website, we asked you to accept the privacy policy below.
You can access the information we hold about you by contacting: CTC, 4 rue Hermann Frenkel, 69367 Lyon Cedex 07, France.
If you have legitimate reasons to do so, you may also contact our Data Protection Officer (DPO) by e-mail, to access your personal data and request its modification, portability or deletion.
This website collects certain personal data from its users.
CTC, 4 rue Hermann Frenkel, 69367 Lyon Cedex 07, France
DPO (Data Protection Officer): contact
The personal data collected by this website, either directly or through third parties, includes cookies, usage data, e-mail address, given name, family name, company name, job title and other data provided when using the service.
Full details of each type of personal data collected are provided in the sections relating to this privacy policy or in specific explanatory texts supplied before the data is collected. Personal data may be freely provided by you or, in the case of usage data, collected automatically when you use this website.
Unless stated otherwise, all data requested by this website is mandatory and its absence may make it impossible for this website to provide services. In the event that this website specifies that certain data is not compulsory, you are free to opt not to provide it. The availability and operation of the service will be unaffected.
If you have any doubts about the personal data required, please contact the owner.
Any use of cookies – or other tracking tools – by this website or by the owners of third-party services used by this website is intended to provide the service you have requested, in addition to the other purposes described in this document and in the cookie policy, if available.
You are responsible for any third-party personal data supplied to, published on or communicated through this website and confirm that you have obtained the consent of the third party to provide the data to the owner.
The owner takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of the data.
Data processing is carried out using computers or IT tools, following procedures and organisational methods closely related to the purposes indicated. In addition to the owner, the data may be accessible, in certain cases, to specific categories of persons in charge of the operation of this website (administration, sales, marketing, legal department and systems administration) and/or to external parties (such as third-party technical service providers, courier services, hosting providers, IT companies and communications agencies) designated, where applicable, as data processors by the owner. The updated list of these parties may be requested from the owner at any time.
The owner may process your personal data if one of the following conditions applies:
In all cases, the owner will gladly assist you in clarifying the specific legal basis that applies to the processing of your data, and in particular whether the provision of personal data is a legal or contractual requirement, or a requirement necessary to enter into a contract.
Data is processed at the owner's registered office and in all other places where the relevant parties are located.
Depending on your location, data transfers may result in your data being transferred to a country other than your own. To find out more about where this transferred data is processed, you can consult the section containing details about the processing of personal data.
You also have the right to know the legal basis for data transfers to a country outside the European Union or to any international organisation governed by public international law or created by two or more countries, such as the UN, as well as the security measures taken by the owner to safeguard your data.
If such a transfer takes place, you can find out more by consulting the relevant sections of this document or by contacting the owner using the information provided in the contact section.
Personal data is processed and kept for as long as required for the purpose for which it was collected.
Consequently:
The owner may be authorised to retain personal data for a longer period if you have given consent to such processing, for as long as such consent is not withdrawn. In addition, the owner may be obliged to retain personal data for a longer period if this is required for the performance of a legal obligation or by order of an authority.
Once the retention period has expired, the personal data will be deleted. Consequently, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be exercised after the retention period has expired.
Your data is collected to enable the owner to provide its services, as well as for the following purposes: analyses, remarketing and behavioural targeting, registration and authentication, exchanges with social media and external platforms, managing the user database, contacting you, monitoring this website, interacting with live support platforms, displaying content from external platforms, commenting on content, managing and saving backups, managing payments and advertising.
You can find further information on the purposes of this processing and the specific personal data used for each purpose in the respective sections of this document.
Personal data is collected for the following purposes using various services:
This type of service allows you to view and interact with content hosted on external platforms directly from the pages of this website. If such a service is installed, it may still collect data relating to web traffic on the pages, even if you do not use it.
The services contained in this section enable the owner to monitor and analyse web traffic and track changes in user behaviour.
Google Analytics (Google): Google Analytics is a web analysis service provided by Google. Google uses the data collected to track and analyse the use of this website, to prepare reports on its activities and to share them with other Google services. Google may use the data collected to contextualise and personalise advertisements on its own advertising network.
Facebook Ads conversion tracking (Facebook, Inc.): Facebook Ads conversion tracking is an analysis service provided by Facebook, Inc. that links data from the Facebook advertising network to actions carried out on this website.
LinkedIn Insights (LinkedIn): LinkedIn Insights conversion tracking is an analysis service provided by LinkedIn that links data from LinkedIn's advertising network to actions taken on this website.
Google AdWords conversion tracking (Google): AdWords conversion tracking is an analysis service provided by Google which links data from the Google AdWords advertising network to actions carried out on this website.
Contact form (this website): by filling in the contact form with your data, you authorise this website to use this information for the purposes of responding to requests for information, quotations or any other request as indicated in the header of the form.
Personal data collected: e-mail address, family name, company name and given name.
When you subscribe to the distribution list or newsletter, your e-mail address is added to the contact list of people who may receive e-mails containing commercial or promotional information about this website. Your e-mail address may also be added to this list if you register with this website, or if you make a purchase.
Personal data collected: e-mail address.
This type of service allows the owner to create user profiles based on an e-mail address, your name or other information provided by you to this website, and to track your activities through analytical features. This personal data may also be compared with publicly available information about you, such as social network profiles, and used to create private profiles that the owner may display and use to improve this website. Some of these services may also enable timed messages to be sent to you, such as emails based on specific actions taken on this website.
User registration and authentication authorises this website to identify you and give you access to dedicated services. As described below, third parties may provide registration and authentication services. In this case, this website may access data stored by these third parties for registration and/or identification purposes.
Facebook Authentication (Facebook, Inc.): Facebook authentication is a registration and authentication service provided by Facebook, Inc. which is connected to the Facebook social network.
Personal data collected: different types of data as indicated in the service's confidentiality policy.
Place of processing: United States – Privacy Policy: Privacy shield participant.
This type of service allows exchanges with social networks or other external platforms directly from the pages of this website.
The exchanges and information obtained by this website are always governed by the privacy settings you define for each social network.
If such a service is installed, it may still collect data relating to page traffic, even if you do not use it.
Facebook Like button and social widgets (Facebook, Inc.): the Facebook Like button and social widgets are services enabling exchanges with the Facebook social network provided by Facebook, Inc.
When you create an account on our platform, we collect your email address, your company name and your member company number in order to link your account to an identifier.
As part of the use of this site, we may need to consult the actual creation of your account to provide you with information at your request. We do not have access to the data consulted on our site, nor to your history.
Users may exercise certain rights regarding their data processed by the owner. In particular, users have the right to do the following:
In cases where personal data is processed in the public interest, in the exercise of official authority vested in the owner or for the purposes of the legitimate interests pursued by the owner, you may object to such processing by providing a reason linked to your particular situation that justifies your objection.
You should be aware, however, that if your personal data is processed for direct marketing purposes, you may object to such processing at any time without providing any justification. To find out whether the owner processes personal data for direct marketing purposes, please refer to the relevant sections of this document.
You may address any request to exercise your rights to the owner using the contact details provided in this document. Such requests may be made free of charge and will be considered by the owner as soon as possible and always within one month.
The www.ctcgroupe.com website includes hyperlinks to other websites, set up with the authorization of CTC. However, CTC is not in a position to check the content of sites visited in this way, and consequently assumes no liability in this respect.
Browsing the www.ctcgroupe.com website may result in the installation of cookie(s) on your computer. A cookie is a small file which does not allow you to be identified, but which records information relating to how a computer has browsed a site. The data obtained is intended to facilitate subsequent browsing of the same site, and is also used to measure visitor numbers.
Refusing the installation of cookies may make it impossible to access certain services. However, if you so wish, you can configure your computer to refuse their installation as follows:
Internet Explorer: choose the Tools tab (wheel-shaped icon at top right) and select Internet options. Click Confidentiality and choose “Block all cookies”. Confirm with ”OK”.
Firefox: click the Firefox button at the top of the browser window, then go to the Options tab. Click the Privacy tab. Set the retention rules to “Use custom settings for history”. Then untick to disable cookies.
Safari: click the menu icon (the wheel) in the top right-hand corner of the browser. Select settings. Click “Show advanced settings”. In the Privacy section, click “Content settings”. In the Cookies section, you can disable cookies.
Chrome: click the menu icon (the three horizontal lines) in the top right-hand corner of the browser. Select settings. Click “Show advanced settings”. In the Privacy section, click “Preferences”. In the Privacy tab, you can disable cookies.
Legal action: the owner may use your personal data for legal purposes in court or in steps that may lead to legal action resulting from improper use of this website or related services.
You are informed that the owner may be required to disclose personal data at the request of public authorities.
Additional information concerning your personal data: in addition to the information contained in this privacy policy, this website may provide you with additional information and contextual information concerning particular services or the collection and processing of personal data.
System logs and maintenance: for operational and maintenance purposes, this website and any third-party service may collect files which record interactions with this website (system logs) or use other personal data (such as IP addresses) for this purpose.
Information not included in this policy: you may request further information regarding the collection or processing of personal data at any time. Please refer to the contact details at the beginning of this document.
How “Do not track” requests are handled: this website does not support “Do not track” requests. Please refer to the privacy policy of third-party services to determine whether or not they accept ”Do not track” requests.
The owner reserves the right to make changes to this privacy policy at any time by notifying its users on this page and possibly on this website or – insofar as this is technically and legally possible – by sending a notice to users via the contact details available to the owner. It is strongly recommended that you consult this page frequently, and check the date of the latest modification indicated at the bottom.
If the changes affect the processing activities carried out on the basis of your consent, the owner must obtain new consent from you as necessary.
Personal data (or data): any information which, directly, indirectly or in combination with other information – including a personal identification number – identifies a natural person or makes them identifiable.
Usage data: information collected automatically by this website (or by third-party services employed by this website), which may include the IP addresses or domain names of the computers used to access this website, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's response (favourable result, error, etc.), the country of origin, the number of pages viewed, the characteristics of the browser and operating system used, various details relating to the time per visit (e.g. time spent on each page in the application) and details relating to the path followed in the application with special reference to the sequence of pages visited, and other parameters relating to the user's operating system or computer environment.
User or you: the person using this website who, unless otherwise indicated, is the data subject.
Data subject: the natural person to whom the personal data refers.
Data processor: the natural or legal person, public authority, institution or any other body that processes Personal Data on behalf of the Data Controller, as described in this privacy policy.
Data controller (or owner): the natural or legal person, public authority, institution or any other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including security measures relating to the operation and use of this website. Unless otherwise stated, the data controller is the owner of this website.
This website (or this application): the means by which your personal data is collected and processed.
Service: the service provided by this website as described in the relevant terms and conditions (if any) and on this website/application.
European Union (or EU): unless otherwise stated, all references in this document to the European Union include all current member states of the European Union and the European Economic Area.
Cookies: small sets of data stored on your device.
About me: gives access to the “about me” section of the profile.
This privacy policy has been prepared in compliance with the provisions of several pieces of legislation, in particular Article 13/14 of European Regulation 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this website, unless otherwise stated herein.
Last updated: March 2025
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